Terms and Conditions

Introduction

If you are a visitor to a Sevron Website or a customer of a Sevron Service, then except as expressly set forth below, this Privacy Policy applies to your use of such Website or Service.

If you are a visitor to or user of a third-party website or service that utilizes any Sevron communication or messaging products (such as the Sevron chat widget), then any information you submit to such Third-Party Property (including via the Sevron product) is collected under the privacy policy of the owner of such Third-Party Property.

At Sevron, we respect the privacy rights of our users and recognize the importance of protecting the personal information we collect about you. Our Privacy Policy is designed to help you understand what information we collect and how we use and share that information.

Terms of Service

Summary Key Terms

1. The Services

Subject to the Subscriber complying with this Agreement, Sevron shall make the Services available to the Subscriber (and its Authorised Users) via the internet by granting the Subscriber facilities for accessing them (including accounts, permissions and passwords).

Sevron reserves the right to change the nature, content and look-and-feel of the Services and any of the Service Content to improve, update or enhance the Services or to comply with applicable law.

2. Licence

The Subscriber acknowledges that Sevron and/or its licensors own all intellectual property rights in the Services and Service Content. Subject to payment of Subscription Fees and compliance with this Agreement, Sevron grants a non-exclusive, non-transferable right to access and use the Services for the Subscriber's internal business purposes.

3. Support

Sevron shall provide advice and assistance by telephone or email concerning the use of the Services. Support is available at times shown on the Sevron website. Where the Subscriber demonstrates a Sevron Fault, Sevron shall use reasonable commercial endeavours to fix that fault or provide a workaround solution.

4. The Subscribers Obligations & Liabilities

The Subscriber shall comply with the prevailing terms of use and Fair Use Policy. The Subscriber shall ensure Authorised Users are given sufficient training and understand this Agreement. The Subscriber accepts full responsibility for unauthorized use of Services by Authorised Users.

5. Payment Terms

The Subscriber shall pay Sevron the Subscription Fee annually together with VAT. If payment remains unpaid for 7 days, Sevron is entitled to immediate payment of the full balance, daily interest on unpaid monies, and may suspend access to Services.

Privacy Policy

Information We Collect

We collect information when you register to use Services, including username, name, email address, and phone number. When you purchase Services, we collect Payment Information including credit card information and billing address.

We automatically collect technical and usage information such as IP address, browser information, pages viewed, and location information. We may also collect information when you interact with our advertisements on third-party platforms.

How We Use Information

• To provide, maintain and improve the Offerings and our products and services
• To process inquiries and deliver customer service
• To process payments using Payment Information
• To control unauthorized use or abuse of Services
• To analyze trends and monitor usage patterns
• To communicate directly with you, including newsletters and promotions
• To deliver advertising tailored to your interests

Sharing Your Information

We do not sell, trade, or transfer your personal information except in limited circumstances. We may share with parent companies, subsidiaries and affiliates. We may share with third-party service providers who assist with business activities. We may share when required by law or to protect rights and safety. We may share with business partners for joint services. We may share with your consent.

Payment Information

Credit card information is collected and processed directly by our payment processor Stripe through their Stripe Checkout service. We never receive or store your full credit card information. Stripe complies with the Payment Card Industry Data Security Standard (PCI-DSS).

Cookie Policy

What are cookies?

Cookies are small data files placed on your computer or mobile device when you visit a website. Cookies are widely used to facilitate interaction between users and websites, and to provide reporting information.

Cookies set by the website owner are called first party cookies. Cookies set by other parties are called third party cookies.

Why do we use cookies?

We use first party and third party cookies for several reasons. Some cookies are required for technical reasons for our Websites to operate (essential cookies). Other cookies enable us to track and target user interests to enhance the experience. Third parties serve cookies for analytics and other purposes.

How can I control cookies?

You have the right to decide whether to accept or reject cookies. You can set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our Websites though access to some functionality may be restricted.

Most advertising networks offer ways to opt out of targeted advertising.

Security Policy

Overview

At Sevron we take the protection of customer data extremely seriously. This Security Policy describes the organizational and technical measures Sevron implements platform-wide to prevent unauthorized access, use, alteration or disclosure of customer data. All Sevron services operate on Amazon Web Services (AWS).

Infrastructure

• All services run in the cloud on AWS facilities in the EU
• Infrastructure is spread across 3 AWS data centers (availability zones)
• All servers are within a virtual private cloud (VPC) with network access control lists
• Sevron uses backup solutions for datastores containing customer data

Data

• All customer data is stored in the EU
• Customer data is stored in multi-tenant datastores with strict privacy controls
• Each system is adequately configured and patched using system-hardening standards
• Sevron engages certain subprocessors listed on the website

Data Transfer

• All data sent to or from Sevron is encrypted in transit using 256-bit encryption
• API and application endpoints are TLS/SSL only and score A+ rating
• Strong cipher suites with HSTS and Perfect Forward Secrecy are enabled

Authentication

• Sevron is served 100% over https
• Two-factor authentication (2FA) and strong password policies on all cloud services
• Zero-trust corporate network with no additional privileges from being on network

Support Policy

Support is provided during normal UK office hours 9am - 5pm GMT. Online support guides and documentation are available 24/7.

Customers may report errors or abnormal behavior (Incidents) by contacting Sevron via email at support@sevron.co.uk. Sevron's Support personnel will assign a Priority Level to each Incident and seek to provide responses according to defined target response times.

Acceptable Use Policy

This Acceptable Use Policy applies to Sevron's websites and services. Users agree not to:

• Probe, scan, or test vulnerability of systems or networks
• Tamper with, reverse engineer or hack the Services
• Overwhelm infrastructure with unreasonable loads
• Send unsolicited communications, advertising or spam
• Use Services for illegal purposes or to violate laws
• Submit content that infringes intellectual property rights
• Submit deceptive, fraudulent, illegal, obscene, or harmful content

Sevron may terminate or suspend user accounts for violations of this policy.

Contact Information